Getting Started with TechWARU

Introduction

This is TechWARU:

 

TechWARU is our (Windows Automated Repair Utility) which combines over 300 professional repair tools into one user interface. With TechWARU, you can select any number of automated tools, have them run with limited to no interaction, and come back to a report at the end detailing everything that happened. It's going to revolutionize your computer repair process. 

 

Some Terms

Before we get started on how to use TechWARU, we'd like to introduce a few terms to make everything easier to understand. 

Tools - TechWARU uses commercially available tools and automates them. Each tool has a category to be found by. 

Category - a list of tools of a certain type or function.

Queue - A list of tools. The queue is run when the "Run" button is pressed.

Preset - A saved queue. Typically queues are made with a purpose in mind. For example, Malware Removal. Build as many queues as you like and save them as presets to be deployed later.

Report - Each queue will produce a report when complete. It contains the output from each tool run in the queue.

Customer Name & Ticket Number - To keep your repairs and reports organized, we provide a name and number field to be used. Reports can be searched and organized by these parameters.

Title - One optional parameter allowing you to distinguish between multiple reports for the same customer. E.g. one repair being titled "Network Repair" and the next "Malware Removal"

 

Initial Setup

Setting up TechWARU couldn't be easier. Download the executable from TechPortal on the Downloads page. Double-click the exe and TechWARU will unpack its Assets folder. TechWARU is completely portable but remember to bring your Assets folder with TechWARU.exe when moving from computer to computer!

 

Running your First Repair

Building your first Queue

To repair a computer, simply run a queue containing the tools you need. We have provided you with many presets to get you started. The RepairTech Default Preset will load first and is, as its name implies, the initial default preset. This of course can be changed. 

To build your own preset, simply click through the various categories, select the tool you'd like to add and either double-click or click the ">" button and the tool will be added to the queue. Removing a tool from the queue is just as easy, double-click the tool in the queue or use the "<" button. If you'd like to clear the queue before you get started, click the "Clear" button below the queue box. 

Once you've completed your first queue, you can save it for later use and/or run it now. Click "Save" below the queue box, give it a name and decide whether or not you'd like that queue to load by default by checking the "Default Preset" box. Afterwards, simply click "Run" and you'll see this:

 

Running all those tools

This is the easiest step of all. Let TechWARU run the repairs for you, come back and check the results. 

Note: Nearly all of TechWARU's tools are automated, not all. If you've selected a tool that has an * after it, that tools requires interaction. If it is necessary to run these tools, place them at the beginning or the end of the repair to minimize interaction and/or the possibility a stalled queue. 

 

Your Report

When your new queue finishes running, it will produce a report which is uploaded to TechPortal. It will look something like this:

In the report, you will find information on the Operating System, Hardware and,  Network. Next, there's an "Alerts" section summarizing common queries not referenced in the previous sections. Below that are sections for each tool's normal output. 

 

Next Steps

TechWARU certainly has more to explore and we certainly encourage you to do so. If you would like to skip along and learn about some advanced set up, you can find out more in our Advanced Usage article. Otherwise continue on with to your introduction to TechUSB!

 

Getting Started with TechUSB

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